Terms of service
1. Using Flivy
By creating an account or using Flivy you agree to these terms and our Privacy policy. If you sign up for a business or a client, you confirm you can accept for them. You must be 18 or over and use an Instagram professional account or a Facebook Page you’re allowed to manage.
2. Meta’s rules come first
Flivy works through Meta’s official APIs. You must follow Meta’s Platform Terms, the Instagram Terms of Use and Community Guidelines, and the Messenger Platform Policy. In practice that means:
- Only message people who contacted you first, by commenting, replying to a story, sending a DM or tapping your link.
- One private reply per comment, within 7 days. Further messages only after they reply or tap a button.
- Human Agent replies are for people, never for automations, and only up to 7 days after the person’s last message.
We may pause an automation that risks your account or breaks these rules, and we’ll tell you why. Meta can change or limit its APIs at any time; when it does, some features may change or stop.
3. What you can’t do
- Send spam, scams, misleading offers or messages people didn’t ask for.
- Sell goods or services that Meta’s Commerce Policies or Indian law ban.
- Buy, sell or fake followers, likes or engagement.
- Collect passwords, card numbers or ID documents through messages or forms.
- Copy, resell or reverse-engineer Flivy, or try to get around plan limits or security.
4. Plans, billing and taxes
Paid plans are flat monthly or yearly prices shown on our Pricing page. We never charge per contact. INR prices are plus 18% GST and we send a GST invoice for every payment. Plans renew automatically through a UPI Autopay mandate or card e-mandate until you cancel. We give 30 days’ notice before a price change.
If a payment fails we retry and keep your plan on for 7 days, so you have time to update your payment method. After that the workspace moves to the Free plan; nothing is deleted.
5. Cancelling and refunds
- Cancel in one click in Settings › Billing & plan. No calls or emails needed.
- You keep your plan until the end of the period you paid for.
- Within 30 days of your first payment for a plan, ask and we refund it in full.
- Yearly plans cancelled later get a pro-rated refund for unused full months.
- Refunds go back to the original payment method within 7 working days.
6. WhatsApp charges
WhatsApp is coming soon. When it launches, WhatsApp template messages are billed by Meta at Meta’s rates directly to your WhatsApp Business Account. We add nothing. Cost figures in Flivy are estimates; Meta’s invoice is final.
7. Selling through Flivy
When you sell on a Flivy checkout or storefront, you are the seller. Payments go through Razorpay under its terms. Our platform fee depends on your plan: 5% on Free, 2% on Creator and 0% on Pro and Agency. You’re responsible for delivery, refunds to your buyers, GST on your sales and consumer law.
8. Your content and your contacts’ data
You own your content and your contact lists. You give us permission to host, process and send it only to run Flivy for you. For contacts’ personal data we act as your processor under our Data Processing Addendum at [DPA URL]. You’re responsible for having a lawful reason to message your contacts.
9. AI features
AI replies can be wrong. Check your AI agent’s settings, blocked topics and knowledge base, and review low-confidence replies. AI credits are included in your plan. When they run out, replies fall back to your template text; automations don’t stop.
10. Availability, suspension and closing
We aim for [UPTIME TARGET] uptime and post planned maintenance and incidents at [STATUS PAGE URL]. Delays caused by Meta are outside our control, but we queue events and catch up when Meta resumes. We may suspend an account that breaks these terms, after a warning where we can. You can close your account at any time; see Data deletion for what happens next.
11. Liability
Flivy is provided “as is”. To the extent the law allows, we’re not liable for lost profits or indirect losses, or for actions taken by Meta on your accounts. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that Indian law doesn’t allow us to limit.
12. Law, disputes and changes
These terms are governed by the laws of India, and the courts in [CITY] have jurisdiction. Before going to court, email [LEGAL EMAIL] and give us 30 days to resolve it. We’ll email you 30 days before important changes to these terms.
Refund policy in short
One-click cancel in Settings. Full refund within 30 days of your first payment for a plan. Pro-rated refunds on yearly plans after that. GST invoices for every payment.
Read the refund policyContact us
Privacy and legal: [LEGAL EMAIL]
Grievance Officer: [GRIEVANCE OFFICER NAME]
[COMPANY LEGAL NAME], [REGISTERED ADDRESS]